Warranty

ADJUSTABLE BASE

LIMITED WARRANTIES: The following limited warranties apply to new Classic Brands Adjustable Comfort Adjustable Base and are extended only to the original retail purchaser of the Classic Brands Adjustable Comfort Adjustable Base Product. These limited warranties are non-transferable. The “adjustable base” does not include the mattress. “Warranty Commencement Date” means the date you purchased a new and unused Classic Brands Adjustable Comfort adjustable base. Classic Brands warrants this adjustable base to you on the terms and over the reducing periods of time set out below. All warranty claims require notice from You to be given to Classic Brands in the manner set out below, and to be received by Classic Brands inside the applicable warranty time period. 

3 YEAR LIMITED WARRANTY - FULL COVERAGE OF PARTS: Your Classic Brands Adjustable Comfort Adjustable Base is warranted against defects in the workmanship or materials for a period of three (3) years from the Warranty Commencement Date. Electronics, electrical components, drive motors and massage motors are included. Upon notice during the first year from the warranty commencement date, Classic Brands will send replacement parts (at no cost to the purchaser) for any defective part to the purchaser. This three (3) year warranty shall not apply if purchaser does not return any and all defective parts to Classic Brands within 15 days of purchaser’s receipt of replacement part. Purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the defective part. 
 
WARRANTY LIMITATIONS - EXCLUSIONS: This warranty does not apply; (a) to any damage caused by You; (b) if there has been any repair or replacement of adjustable base parts by an unauthorized person; (c) if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual and this warranty; (d) to damage to mattresses, fabric, or cables; (e) if there has been any modification of the adjustable base without prior written consent by Classic Brands; or (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating You about the adjustable base or finding a satisfactory power connection. Any repairs to or replacement of your adjustable base or its components under the terms of this limited warranty do not extend the applicable warranty from the Warranty Commencement Date. The decision to repair or to replace defective parts under this warranty shall be made, or cause to be made, by Classic Brands at its option and in its sole discretion. Repair or replacement shall be the sole remedy of the Purchaser. There shall be no liability on the part of Classic Brands for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty. This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. Additionally, this warranty applies under conditions of normal household uses and does not apply to defects resulting from negligence, misuse, accidental or commercial/ rental usage. All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranties on this product. The warranties and remedies set forth in this limited warranty are your sole and exclusive remedies and our entire liability for any breach of these limited warranties. In no event will Classic Brands be liable to you for any damages, including incidental or consequential damages, arising out of the inability to use this product. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. All warranties are applicable to the original consumer purchaser only, and do not extend to any subsequent owner or other transferee of the product nor to any commercial and/or non-residential users. 

WARRANTY CLAIMS PROCEDURE: Should a warranty claim arise, the original purchaser shall contact Classic Brands for a Warranty Claim Form and Instructions. The original purchaser shall complete the Warranty Claim Form, clearly detailing the defect, and email along with a copy of original sales receipt for the Product to claims@classicbrands.com or as otherwise directed on the Warranty Claim Form. Warranty Claim Forms that are incomplete or sent without a copy of original sales receipt will not be processed and will be returned. Upon receipt by Classic Brands of the completed Warranty Claim Form and the original sales receipt, Classic Brands’ quality control department will verify the defect and/ or the applicability of this Limited Warranty thereto. In the event that this Limited Warranty is applicable, a replacement product of equal or greater value will be sent to the customer. The original purchaser will be responsible for shipping, handling and processing fees. No monetary refunds and/or credits will be issued. Please retain this warranty and your original invoice for three (3) years.
 
 
PLATFORM BED 5-YEAR WARRANTY

LIMITED WARRANTIES: This warranty applies to new foundation/headboard and is extended only to the consumer who makes the original purchase and it does not extend to any subsequent owner or other transferee of the product. This warranty is not transferrable. The “foundation/headboard” does not include the mattress. “Warranty Commencement Date” means the date you purchased a new and unused foundation/ headboard. DeCoro warrants this foundation/headboard to you on the terms and over the periods of time set out below. All warranty claims require notice from you to be given to DeCoro in the manner set out below, and to be received by DeCoro inside the applicable warranty time period. 
 
5 YEAR LIMITED WARRANTY - FULL COVERAGE OF PARTS: Your foundation/ headboard is warranted against defects in the workmanship or materials for a period of (5) five years from the Warranty Commencement Date. During this warranty period, if the product is deemed to be defective, our responsibility for the defective product is limited to repair or replacement as stated below. Upon notice during the first five (5) years from the Warranty Commencement Date, DeCoro will send replacement parts (at no cost to the purchaser) for any defective part to the purchaser. This five (5) year warranty shall not apply if purchaser does not return any and all defective parts to DeCoro within 15 days of purchaser’s receipt of replacement part. Purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/ or replacement of the defective part. 

WARRANTY LIMITATIONS - EXCLUSIONS: 
This warranty does not apply; (a) to any damage caused by You; (b) if there has been any repair or replacement of foundation/headboard by an unauthorized person; (c) if the foundation/headboard has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual and this warranty; (d) to damage to mattresses or fabric, (e) if there has been any modification of the foundation/headboard without prior written consent by DeCoro or (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating you about the foundation/headboard. Any repairs to or replacement of your foundation/headboard or its components under the terms of this limited warranty does not extend the applicable warranty from the Warranty Commencement Date. The decision to repair or to replace defective parts under this warranty shall be made, or cause to be made, by DeCoro at its option and in its sole discretion. Repair or replacement shall be the sole remedy of the Purchaser. There shall be no liability on the part of DeCoro for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty. This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. Additionally, this warranty applies under conditions of normal household uses and does not apply to defects resulting from negligence, misuse, accidental or commercial/rental usage. All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranties on this product. Some States do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The remedies described herein are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. All warranties are applicable to the original consumer purchaser only, and do not apply to any commercial and/or non-residential users. Please retain this warranty and your original invoice for five (5) years.